Xlogic - Privacy

Privacy - SLA Privacy - Service Level Agreement

Privacy - Processing of personal data

Information pursuant to EU Regulation 679/2016 or GDPR (from 25/05/2018) laying down provisions on the protection of personal data.

 

Xlogic SAS offers web space rental services and is actively engaged in safeguarding the personal data of its customers and anyone who entrusts these data to our treatment. Customers of Xlogic SAS can deposit data, including texts, databases, images and other documents they own in the web space we offer. Xlogic SAS will not process the data that the customer places in his web space.

 

We recommend that our customers read this information carefully before subscribing to our service.

 


 

Data controller

With the request for activation of the service, the registered Customer, as data controller (hereinafter the Customer or Data Controller) of personal data made through his website

 

APPOINTMENT

Xlogic SAS as RESPONSIBLE OF THE TREATMENT with reference to the treatments he has performed, based on the articles. 4 and 28 of the European Regulation 679/2016 and of the regulations concerning the protection of personal data. For anything that is not regulated by this agreement, reference should be made to the above-mentioned rules.

 


Object of the treatment

Xlogic SAS as Data Processor processes data on behalf and according to the instructions of the customer as the Data Controller; The activities performed by Xlogic SAS on behalf of the Customer or Owner are the following: Web Hosting, Data Storage and Mail Server.


Types of Data collected

Among the Personal Information collected by Xlogic SAS, either independently or through third parties, there are: name and surname, email address, demographic data, website, IP address, type of browser, time and duration of the visit, country of origin, web page of origin and exit, ISP, cookies and usage data. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected.

 

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of Xlogic SAS.
Unless otherwise specified, all the Data requested by Xlogic SAS are mandatory. If the User refuses to communicate them, it may be impossible for Xlogic SAS to provide the Service. In the cases in which Xlogic SAS indicates some Data as optional, the Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.

 

Users who have any doubts as to which data are mandatory, may contact Xlogic SAS at any time.
Any use of Cookies - or other tracking tools - by Xlogic SAS or third party service providers used by Xlogic SAS, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookies Policy.

 

The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through Xlogic SAS and guarantees to have the right to communicate or disseminate them, freeing Xlogic SAS from any liability to third parties.


Mode and place of processing of collected data

Method of treatment

Xlogic SAS does not sell or exchange users' personal data with third parties for marketing purposes but adopts appropriate security measures to prevent access, disclosure, modification or destruction of Personal Data.

 

Processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated.

 

Technical-organizational and security measures

Xlogic SAS adopts all the security measures required by the regulations or in any case deemed suitable for the purpose of minimizing the risk of destruction, loss of data, unauthorized access or in any case related to the unauthorized processing of data.

 

Xlogic SAS periodically checks the adequacy of the security measures adopted, also evaluating any changes to them based on technological progress, which will be documented on the website.
 
Xlogic SAS undertakes to communicate any unauthorized or unauthorized access to the Customer or Holder within the prescribed time limit of 72 hours.
 
The security of data processing is guaranteed by the control of access to the information system, by the control of access authorizations and control operations:

 

- H / 24 monitored servers
- Hard disk duplication (raid systems)
- Daily data backup
- SSL encryption of web interfaces, e-mails, data
- Geographic redundancy of name servers
- Dedicated servers for various services

 

Obligations borne by the Customer / Owner

The Customer or Owner undertakes to inform its customers or users, as well as those interested in the data processed, on the methods and purposes of the processing, on the consequences of the consent by means of appropriate information prepared in accordance with the laws in force.
 
The Data will be processed by Xlogic SAS with automated means that do not involve the actual knowledge of the activity or information described in the information it deals with; The exemptions pursuant to Directive 2000/31 / EC and Legislative Decree 70/2003 apply.
 
The Customer or Owner undertakes to hold Xlogic SAS harmless from any legal claims related to non-compliance of the Notice or from any legal action resulting from the commission of illegal acts by customers or users of the Customer / Owner.

 

Confidentiality
The persons in charge of the processing, Xlogic SAS as responsible and all the subjects that have the possibility to access the personal data of the client are bound by a confidentiality obligation and are instructed about the particular obligations related to Data Protection.
 
In addition to Xlogic SAS, in some cases, other parties involved in the organization of Xlogic SAS (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, hosting providers) may have access to Data. , IT companies, communication agencies) also appointed, if necessary, Data Processors by Xlogic SAS. The updated list of the Managers can always be requested from the Data Controller.
 
Personal data will always be processed within the European Community, with the exception of the data necessary for the registration of the gTLD and ccTLD domains, SSL certificates which, by the very nature of the service, are also managed outside the European Community.

 

Legal basis of the processing
Xlogic SAS processes Personal Data relating to you if one of the following conditions exists:

 

1) the User has given consent for one or more specific purposes; Note: in some jurisdictions, Xlogic SAS may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, provided that the User does not object ("opt-out") to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation regarding the protection of Personal Data;
2) processing is necessary for the execution of a contract with the User and / or the execution of pre-contractual measures;
3) processing is necessary to fulfill a legal obligation to which Xlogic SAS is subject;
4) processing is necessary for the performance of a task carried out in the public interest or for the exercise of public authority vested in Xlogic SAS;
5) processing is necessary for the pursuit of the legitimate interest of Xlogic SAS or third parties.

 

It is however always possible to ask Xlogic SAS to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.

 

Place
The data are processed at the Xlogic SAS office and at the Datacenters located in England, Germany and the Netherlands. Both the headquarters and the Datacenter are located in the European Union. For more information, contact Xlogic SAS.

 

The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section concerning the processing of Personal Data.
You have the right to obtain information regarding the legal basis for the transfer of data outside the European Union or to an international organization of public international law or consisting of two or more countries, such as the UN, as well as about the security measures taken by Xlogic SAS to protect the data.

 

If one of the transfers described above takes place, the User may refer to the respective sections of this document or request information from Xlogic SAS.

 

Retention period
The Data are processed and stored for the time required by the purposes for which they were collected.

 

a) Personal Data collected for purposes related to the execution of a contract between Xlogic SAS and the User will be retained until the execution of the contract is completed.
b) Personal Data collected for purposes related to the legitimate interest of Xlogic SAS will be retained until this interest is satisfied. You may obtain additional information regarding the legitimate interest of Xlogic SAS in the relevant sections of this document or by contacting Xlogic SAS.
c) When the processing is based on the consent of the User, Xlogic SAS may retain the Personal Data for a longer period until such consent is revoked. Furthermore, Xlogic SAS may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or an order of an authority.

 

At the end of the retention period the Personal Data will be deleted. Therefore at the expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.


Purposes of the processing of collected data

Xlogic SAS collects data on behalf of the Customer or Holder for the following purposes:
 
- Provision of the service requested by the client on the basis of the contract
- Fines of service and data security
- Verification of the correct functioning of the service
 
The User Data is collected to allow Xlogic SAS to provide its Services, as well as for the following purposes: Registration and authentication, Contact the user, Statistics, SPAM protection, Access to accounts on third party services, Content comment , Payment management, Interaction with Live Chat platforms and Interaction with Social Networks and external platforms.
 
To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

 

Details on the processing of Personal Data
Personal Data is collected for the following purposes through the use of these services:

Access to accounts on third-party services

This type of service allows Xlogic SAS to collect data from your accounts on third party services and perform actions with them.
These services are not activated automatically, but require the express permission of the User.
 
Access to Twitter account (Twitter, Inc.)
This service allows Xlogic SAS to connect with the User's account on the Twitter social network, provided by Twitter, Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States - Privacy Policy. Person adhering to the Privacy Shield.

 
Comment on the contents
The comment services allow Users to formulate and make public their comments regarding the content of Xlogic SAS.
Users, depending on the settings decided by Xlogic SAS, can also leave the comment anonymously. The email address entered by the User could be used to send notifications of comments regarding the same content.


Users are responsible for the content of their comments. In the event that a comment service provided by third parties is installed, it is possible that, even if the Users do not use the comment service, the same collect traffic data relating to the pages in which the comment service is installed. .
 
Comment system managed directly
Xlogic SAS has its own content commenting system.
Personal Data collected: Cookie, email and name.
 
Contacting the User - Contact Form (xlogic.eu)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotation, or any other kind indicated by the header of the form.
Personal Data collected: email, name and website.
 
Payment management
Payment management services allow Xlogic SAS to process payments by credit card, bank transfer or other means. The data used for the payment are acquired directly by the payment service provider requested without being in any way processed by Xlogic SAS.
Some of these services may also allow the sending of messages to the User, such as emails containing invoices or notifications regarding payment.
 
PayPal (Paypal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows the User to make payments online.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: Consult the Paypal privacy policy - Privacy Policy.

 

Interaction with Live Chat platforms
This type of service allows you to interact with Live Chat platforms, managed by third parties, directly from the pages of xlogic.eu. This allows the User to contact the support service of xlogic.eu or to xlogic.eu to contact the User while browsing the pages of the website.

 

If an interaction service with Live Chat platforms is installed, it is possible that, even if users do not use the service, the same collect usage data related to the pages in which it is installed. In addition, Live Chat conversations will be recorded and can be saved by both Xlogic SAS and the User.

 

Tawk.to widget (tawk.to ltd.)
The Tawk.to Widget is an interaction service with the Live Chat Tawk.to platform, provided by tawk.to ltd.
Personal Data collected: Cookies and Usage Data.
Place of processing: United Kingdom - Privacy Policy.
 
Interaction with social networks and external platforms
This type of service allows interaction with Social Network, or with other external platforms, directly from the pages of xlogic.eu.
The interactions and information acquired by Xlogic SAS are in any case subject to the User's privacy settings relating to each Social Network.
If an interaction service with Social Networks is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.
 
LinkedIn button and widget (LinkedIn Corporation)
The LinkedIn button and widgets are services of interaction with the Social Network Linkedin, provided by LinkedIn Corporation.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Policy.
 
Like button and Facebook widget (Facebook, Inc.)
The "Like" button and the Facebook widgets are services of interaction with the Facebook Social Network, provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Policy. Person adhering to the Privacy Shield.
 
Tweet button and Twitter widget (Twitter, Inc.)
The Tweet button and Twitter widgets are services of interaction with the Twitter Social Network, provided by Twitter, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Policy. Person adhering to the Privacy Shield.
 
+1 Button and Google+ Widget (Google Inc.)
The +1 button and Google+ widgets are interaction services with the Google+ Social Network, provided by Google Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Policy. Person adhering to the Privacy Shield.
 
Protection from SPAM
This type of service analyzes the traffic of xlogic.eu that may contain the Personal Data of Users, and has the purpose of filtering messages and contents recognized as spam.
 
Akismet (Automattic Inc.)
Akismet is a spam protection service provided by Automattic Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States - Privacy Policy.
 
Registration and authentication
By registering or authenticating the User allows the Application to identify it and give it access to the dedicated services.
Depending on the following, the registration and authentication services may be provided with the help of third parties. If this happens, this application will be able to access some data stored by the third party service used for registration or identification.
 
Log In with PayPal (Paypal)
Log In with PayPal is a registration and authentication service provided by PayPal Inc. and connected to the PayPal Network.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: Consult the Paypal privacy policy - Privacy Policy.
 
Statistics
The services contained in this section allow Xlogic SAS to monitor and analyze traffic data and are used to keep track of User behavior.
 
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses Personal Data collected for the purpose of tracking and reviewing the use of xlogic.eu, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Policy - Opt Out. Person adhering to the Privacy Shield.
 
Tracking conversions of Google AdWords (Google Inc.)
Google AdWords Conversion Tracking is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions taken within xlogic.eu.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States - Privacy Policy. Person adhering to the Privacy Shield.
 
External agents for the provision of specialized services
Xlogic SAS also uses external agents for the provision of specialized services such as:
 
- Cloudflare, provider of CDN (content delivery services) and Internet security services
- Let's Encrypt, provider of SSL security certificates


User Rights

Users may exercise certain rights with reference to the Data processed by Xlogic SAS, in particular:

 

1) Request for consent. Xlogic SAS in order to collect personal data has the duty to request consent to the processing of data that will be provided by the interested party from the moment he / she subscribes a service at xlogic.eu
2) Revoke the Consent. The User may revoke at any time the consent to the processing of their Personal Data previously expressed; The processing of data occurred within the time frame covered by the express consent remains legal.
3) Oppose to the processing of personal data. The User can object to the processing of his Data when it occurs on a legal basis other than consent. Further details on the right of opposition are indicated in the section below.
4) Right of access of the interested party. The User is entitled to obtain information on the Data processed by Xlogic SAS, on certain aspects of the processing and to receive a copy of the Data processed.
5) Duty to provide the requested information. The data controller has the duty to provide the information requested to the interested party without any financial burden; the duty to provide the requested information is linked to the request of the interested party formulated in the exercise of the Right of Access.
6) Right of Amendment. The User can verify the correctness of his Data and request its updating or correction whenever the person concerned finds the use of incorrect Personal Data.
7) Limitation of treatment. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case, Xlogic SAS will not process the Data for any other purpose other than for their conservation.
8) Right to oblivion. When certain conditions are met, the User may request the deletion of their Data by Xlogic SAS.
9) Data portability. The User has the right to receive his / her data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain the unobstructed transfer to another Supplier. This provision is applicable when the Data are processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.
10) Possibility to propose a complaint or appeal. The following right is recognized to the interested party in the event that the Data Controller fails to provide the requested information. The User can lodge a complaint with the competent personal data protection authority or act in court.

 

Details on the right of opposition
When Personal Data is processed in the public interest, in the exercise of the public authority of which Xlogic SAS is invested or to pursue a legitimate interest of Xlogic SAS, Users have the right to oppose the processing for reasons related to their particular situation.
 
Users are reminded that, if their data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if Xlogic SAS processes data for direct marketing purposes, Users can refer to the respective sections of this document.
 
How to exercise the rights
To exercise the rights of the User, Users can direct a request to the contact details of Xlogic SAS indicated in this document. The requests are filed for free and processed by Xlogic SAS as soon as possible, in any case within a month.
 
In case of verification by the Control Authority (Privacy Guarantor) with reference to the Customer Data Processing, the customer undertakes to hold Xlogic SAS harmless from expenses or any costs.


Cookie Policy

xlogic.eu uses cookies. To learn more and to read the detailed information, the User can consult the Cookies Policy.


More information on treatment

Defense in court
The User's Personal Data may be used by Xlogic SAS in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of xlogic.eu or related Services by the User.
The User declares to be aware that Xlogic SAS may be obliged to disclose the Data by order of the public authorities.
 
Specific information
At the request of the User, in addition to the information contained in this privacy policy, xlogic.eu may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
 
System logs and maintenance

For needs related to operation and maintenance, xlogic.eu and any third party services used by it may collect system logs, which are files that record the interactions and that may also contain Personal Data, such as the IP address of the User.
 
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time to Xlogic SAS using the contact details.
 
Profiling
The data will not be subjected to an exclusively automated decision-making process that could produce legal effects that affect it or that could significantly affect its person.
 
Response to "Do Not Track" requests
xlogic.eu does not support "Do Not Track" requests.
To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.


Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on xlogic.eu as well as, if technically and legally feasible, by sending a notification to Users through one of the contact details in possession of Xlogic SAS. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom.

 

If the modifications concern treatments whose legal basis is consent, Xlogic SAS will collect again the User's consent, if necessary.


Definitions and legal references

Personal Data (or Data)
It constitutes personal data any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a physical person identified or identifiable.
 
Usage Data
This information is automatically collected through xlogic.eu (also from third-party applications integrated into xlogic.eu), including: IP addresses or domain names of the computers used by the User that connects with xlogic.eu, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (good order, error, etc. .), the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application , with particular reference to the sequence of pages consulted, to the parameters relating to the operating system and the IT environment of the User.
 
User
The individual who uses xlogic.eu which, unless otherwise specified, coincides with the interested party.
 
Interested

The natural person to whom the Personal Data refers.
 
Data Processor (or Manager)
The natural person, legal entity, public administration and any other entity that processes personal data on behalf of Xlogic SAS, as set out in this privacy policy, the Data Processor, unless otherwise specified, is Xlogic SAS of xlogic.eu.
 
Data Controller (or Xlogic SAS)
The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures related to the operation and fruition of xlogic.eu. The holder of the treatment, unless otherwise specified.
 
xlogic.eu (or this Application)
The hardware or software tool through which the Personal Data of Users are collected and processed.
 
Service
The Service provided by Xlogic SAS as defined in the relevant terms (if any) on this site / application.
 
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document shall be extended to all current member states of the European Union and the European Economic Area.
 
Cookie
Small portion of data stored in the User's device.


Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles 13 and 14 of Regulation (EU) 2016/679.


Unless otherwise specified, this privacy statement only concerns Xlogic SAS.


 

Xlogic SAS
Address R.Meinardi 8/c
10093 Collegno (TO)
P.IVA 10898710016

SLA - Service Level Agreement

 

All plans of Professional Hosting, Hosting Resellers, Dedicated Servers and VPS (Virtual Private Servers), are guaranteed by an SLA set in the value of 99.9% on a monthly basis. The SLA for uptime is to cover the operation of the entire network infrastructure, the time of unavailability of the service will be considered as downtime.

The downtime period is calculated from the customer's report (via ticket or e-mail) until the service is available again. The following cases are not covered by the SLA:

 

1 - Downtimes that occur due to natural disasters or DDoS attacks against the network do not count towards SLAs.

2 - Service interruptions caused by malfunctioning link backbones or problems related to malfunctions in your line.

3 - Malfunctioning and / or incorrect configurations of any software installed by the customer.

4 - Maintenance of the pre-registered datacenter or maintenance and updates of our servers.

 

The following table shows the time interval and the percentages of Uptime.

 

Uptime Annual Monthly Week
99.9999% 32 seconds 3 seconds 1 second
99.999% 5 minute 26 seconds 6 seconds
99.99% 53 minute 5 minute 1 minute
99.9% 9 hours 45 minute 10 minute
99% 4 days 8 hours 2 hours

 

If the service falls below the 99.9% uptime in a month, a free month will be credited. This must be requested by ticket or e-mail within 7 days of the problem. The level of uptime is calculated from our page of Server Status.

 

Xlogic SAS

Address R.Meinardi 8/c
10093 Collegno (TO)
P.IVA 10898710016